Booking, Cancellation, & Refund Policy
Please review this policy before booking. It explains how rescheduling, cancellations, refunds, and late arrivals are handled.
Rescheduling & Cancellations
More than 24 Hours Notice
If you need to cancel or reschedule your session, you can do so directly through your confirmation email up to 24 hours before our scheduled start time. Cancellations made within this window are eligible for a full refund.
Late Cancellations & No-Shows
Less than 24 Hours Notice
Because your session time is dedicated exclusively to you, cancellations or rescheduling requests made less than 24 hours before your appointment, as well as missed appointments (no-shows), are non-refundable.
Punctuality
Please arrive on time for your virtual session. If you are running late, our session will still end at the scheduled time to respect the calendar, and the session fee will not be prorated. Sessions will be marked as a no-show if you are more than 15 minutes late.